Shipping policy

Shipping Policy

At KazeNex, we are committed to delivering your gaming peripherals—including Gaming Mice, Gaming Keyboards, and Game Controllers—with reliability and efficiency. Please review our shipping policy below for details on how we process and deliver your orders.

Shipping Method

We offer a single, standardized shipping option: Standard Shipping. This method is available for all products in our store and is the only shipping method we provide.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and your delivery address. There are no free shipping promotions or waivers. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. We will notify you via email if any delays occur.

Delivery Time

Estimated delivery times vary by destination. Typically, Standard Shipping takes between 5–10 business days for domestic orders and 10–20 business days for international orders. Please note that these are estimates and not guaranteed delivery dates.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress via the carrier’s website. For any tracking-related inquiries, please contact us at [email protected].

Shipping Restrictions

We currently ship to most countries and regions. However, some remote areas may experience longer delivery times or additional customs fees. It is your responsibility to check any import duties or taxes that may apply in your country.

Lost or Damaged Items

If your order is lost or arrives damaged, please reach out to us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

Contact Us

If you have any questions about our shipping policy, please email us at [email protected]. Our team is here to assist you.