Refund policy
At KazeNex, we are committed to ensuring your satisfaction with every purchase of gaming mice, keyboards, and controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Refunds are not available for products that have been opened, installed, or used, unless a manufacturing defect is identified.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us at [email protected] within 7 days of delivery. Include your order number, a description of the issue, and clear photos or videos showing the defect. We will assess the claim and provide instructions for return or replacement at no additional cost.
Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been modified, repaired, or tampered with.
- Items missing serial numbers or original packaging.
- Digital downloads or software codes, if applicable.
- Gift cards or promotional items.
Return Process
To initiate a refund, email [email protected] with your order number and reason for return. We will respond within 2 business days with a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Timeline
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the funds.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [email protected] for assistance.
Contact Information
For any questions regarding this policy, please email [email protected]. We aim to respond within 24 hours on business days.